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Technical Support and Service

We have 30 electrical and mechanical engineers, each of them possessing ten years of industrial experience. Besides, we also own professional research and development team. Our powerful technical strength enables us to provide customers professional and high efficiency presales and after-sales service for our various following products: leisure bike, touring bike, women' s electric mountain bike, full suspension mountain bike, and so on.

Our Service
1. If you have any question or doubt about our electric bikes, we will respond and handle within 24 hours.
2. We establish repair and maintenance sites in Netherlands and Germany so as to offer fast and efficient service.
3. Our ebikes and components are guaranteed for 24 months. If any problem occurs, you can directly contact us and send an email to SANEAGLE@SANEAGLE.COM, we promise to fix your problem within 24 hours.
4. As for those easily damaged components and parts, we will provide 1%-2% these components according to the order quantity. These components will ship to our clients in the next order.
5. Our repair and maintenance site provides you free service of battery charge and discharge for 1,000 times.
6. We accept such payment methods as FOB, T/T and 100%L/C.

Customized Service
1. We need your design drawing and specific requirements for bikes.
2. We can finish and send a sample to you with 30 days. The transport cost shall be borne by you.
3. After you confirm the sample, we will begin mass production.
4. Your company' s logo can be printed on products if you have such requirement.


Email: saneagle@saneagle.com
Address: No.3 Hengsan Road, Section A, Hegui Industrial Zone, Lishui County, Nanhai District, Foshan City, Guangdong Province, China.
Direct line: +86-757-86323374
Tel: +86-757-81772781-813
Fax: +86-757-86396449